Effective date: August 25, 2025
These Terms of Service are a contract between SiteTrax, Inc. and the customer named on an order form, authorization form, statement of work, or online checkout, and that customer’s authorized users. In these Terms, SiteTrax, Inc. is referred to as “SiteTrax.io.” By signing an order, issuing a purchase order, paying an invoice, or using the Platform, you accept these Terms.
We may update these Terms from time to time. Continued use after an update means you accept the new version.
Platform means the SiteTrax.io site, mobile apps, APIs, computer vision and OCR services, integrations, and related documentation.
Services means access to and use of the Platform and any professional services described in an Order.
Order means an authorization form, order form, SOW, or online checkout describing the Services, term, quantities, and pricing.
Subscription Term means the period of time specified in an Order during which you may use the Services.
Seats means the maximum number of named users or organizational units permitted to access the Platform under an Order.
Customer Content means data, images, video, and metadata you or your users submit to or collect through the Platform.
Aggregated Data means data that is anonymized and combined with other data so it cannot reasonably identify you or your users.
Third-Party Platforms means products or services not owned by SiteTrax, Inc. that you connect to the Platform. Examples include Yard Management Systems (YMS), Transportation Management Systems (TMS), Terminal Operating Systems (TOS) and other ERP (Enterprise Resource Planning) solutions.
You must provide accurate account details and maintain the security of login credentials. You and your users will comply with all laws when using the Platform. Do not use the Platform while driving or in violation of traffic laws. You are responsible for obtaining any permissions required to capture images or video at your sites, including signage and worker notifications.
Subject to an active Order and timely payment, SiteTrax.io grants you a non-exclusive, non-transferable, limited right to access and use the Platform during the Subscription Term for your internal business purposes and within the quantities and limits in your Order. You will not reverse engineer, train competing models on outputs, resell except as allowed in a separate partner agreement, or interfere with normal operation of the Platform.
The Platform enables asset ID capture and related data using AI-powered OCR from mobile devices, fixed cameras, vehicle-mounted cameras, drones, and virtual gates. Data can be pushed to Third-Party Platforms via APIs and webhooks. SiteTrax.io targets high accuracy, but external conditions may affect performance, including weather, occlusion, poor lighting, or damaged markings.
During paid Services, you own Customer Content. You grant SiteTrax.io a worldwide, limited license to process Customer Content to deliver, secure, and support the Services.
During free, trial, proof-of-concept, or otherwise unpaid Services, SiteTrax.io retains ownership of data collected or processed and may use it to operate, secure, and improve the Services. In all cases, SiteTrax.io may create and use Aggregated Data.
Standard retention for Customer Content is 90 days at no additional cost. Extended retention, bulk exports, or pushing data to a customer-approved cloud or data lake may be available for additional fees. You are responsible for exporting your data within the retention window.
SiteTrax.io implements reasonable administrative, physical, and technical safeguards. If you process personal data with the Platform, a Data Processing Addendum can be made available, including subprocessor disclosures and regional transfer mechanisms, upon request.
You will not use the Platform to violate the law, infringe intellectual property rights, upload harmful code, attempt to bypass access controls, or process data that you do not have the right to capture. SiteTrax.io may remove content, throttle usage, or suspend accounts for violations.
Each Order states your Subscription Term, billing frequency, quantities, and pricing. Unless an Order states otherwise, subscriptions renew automatically for the same period and quantities at then-current pricing. Quantity increases are prorated to the current term. There are no refunds for the then-current billing period. Free trials convert to paid unless canceled before the trial ends.
Fees are due as stated in the Order or invoice. Prices exclude taxes. You are responsible for all applicable taxes unless you provide a valid exemption certificate. Late balances may accrue interest. SiteTrax.io may suspend access on 10 days written notice if amounts remain unpaid. Past-due accounts may be referred to an attorney for collection and you agree to pay reasonable collection costs, including attorney fees equal to 33 1/3 percent of the outstanding balance at referral.
Beta or pre-release features are provided as-is, may be changed or discontinued at any time, and are excluded from any credits or warranties.
Support is provided through the SiteTrax.io support portal and standard channels listed on our website. We may perform scheduled maintenance. Status information may be posted to our public status page.
SiteTrax, Inc. owns all intellectual property in the Platform, including models, algorithms, software, logos, and documentation. Feedback you provide may be used without restriction and without any obligation to you.
Each party may access confidential information of the other. The receiving party will use it only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations.
Except as expressly stated in an Order, the Platform and all outputs are provided “as is” and “as available.” SiteTrax.io disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Performance may be affected by external conditions beyond SiteTrax.io control.
You will defend and indemnify SiteTrax, Inc. and its affiliates against third-party claims arising from your Customer Content, your use of the Platform in violation of these Terms, or your breach of law. SiteTrax.io will defend you from third-party claims alleging that the unmodified Platform, when used as permitted, directly infringes a United States patent, copyright, or trademark, and will pay damages finally awarded, provided you promptly notify SiteTrax.io and allow SiteTrax.io sole control of the defense and settlement. SiteTrax.io has no obligation for claims based on combinations with non-SiteTrax.io items, unsupported uses, or content provided by you or a third party. If infringement is found, SiteTrax.io may modify, replace, or procure rights to continue use; if not feasible, SiteTrax.io may terminate the affected Services and issue a pro-rated refund for the unused remainder of the term.
Neither party will be liable for indirect, special, incidental, exemplary, or consequential damages, or loss of profits, revenues, goodwill, or data, even if advised of the possibility. Except for your payment obligations, your violation of SiteTrax.io intellectual property rights, or your indemnity, each party’s aggregate liability arising from or relating to the Services will not exceed the amounts paid by you to SiteTrax.io for the Services giving rise to the claim in the 12 months before the event first giving rise to liability.
You will comply with export control and sanctions laws and will not use the Platform in prohibited jurisdictions. Government use is subject to restricted rights.
Either party may terminate for material breach that remains uncured for 30 days after written notice. Upon termination or expiration, you will stop using the Platform and pay all amounts due. For 30 days after termination, and if you are not in breach, SiteTrax.io will provide commercially reasonable assistance to export Customer Content that remains within the standard retention window. Sections that by their nature should survive will survive, including fees, confidentiality, intellectual property, data use, indemnities, limitations, and dispute resolution.
Any dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Rules, based on written submissions with no in-person hearings, and governed by the laws of the Commonwealth of Virginia without regard to conflict-of-laws rules. Class actions and collective proceedings are waived. Each party bears its own arbitration costs.
If you download the app from Apple or Google, you acknowledge that Apple and Google are not parties to these Terms and have no obligations or liability regarding the app.
Notices may be sent by email, ticket, or through the support portal. Operational communications may occur by SMS, email, push notifications, or phone. Neither party is liable for delays or failures due to events beyond reasonable control. You may not assign without SiteTrax.io written consent, except to an affiliate or in connection with a merger or sale. SiteTrax.io may assign or subcontract. If any term is unenforceable, the remainder remains in effect.
Order of precedence. If there is a conflict, commercial details in a signed Order control for those items, and these Terms control for everything else. These Terms together with your Orders are the entire agreement and control over any conflicting terms in your purchase documents.
Support and contact: Online at https://support.sitetrax.io, email via support at sitetrax.io or give us a call at +1 (757) 819-4600.
